1. Two Paws Up MUST have proof that your pet is up to date on their Rabies, Distemper, and Kennel Cough/Bordetella vaccines prior to drop off. You may have your vet email a copy, you may bring in a hard copy, or you may take a picture with your phone and text it to us.
2. Two Paws Up MUST have a credit card on file in order to make boarding reservations. If you are a no-call/no-show or cancel after 9AM the day before your scheduled drop-off, you will be charged a $50.00 fee. Extenuating circumstances will be considered to having the fee waived.
3. There will be a “3 Strikes, You’re Out” rule for grooming appointments. If you are a no-call/no-show 3 times, then Two Paws Up reserves the right to not accept any more grooming requests.
We appreciate your cooperation as these rules go into effect. There has been in increase in no-shows resulting in us not being able to get other animals in for grooming/boarding. We also want to ensure that all animals are healthy so as not to possibly spread germs to the other animals in our care. We are happy to answer any questions that you may have.
Two Paws Up